1. Do you have a guarantee?
Absolutely. Every One World Hosting account has a 30 day money-back guarantee. If you're not satisfied with our service we'll refund your money - no questions asked (except "What can we do better?"). If there is something we can add to or change about our services let us know - many of the improvements we make come about as a direct result of customer input!
2. How can I earn money with hosting?
There are now three ways to earn credit and even direct cash payouts from One World Hosting.
1. Resell web hosting! All One World Hosting accounts are configured to be reseller-ready, you can resell our hosting plans - buy at deep discounts and resell at a profit. Conservative estimates suggest that the hosting market will grow 5-fold over the next three years - we make it easy and profitable for you to get started. Start reselling and find out why the subscription services business model is so powerful, and why One World is "Reseller Heaven." More Reseller Info.
2. Refer a new customer to us - instant $25 credits for all new referrals. 3. Become a One World Hosting Affiliate. Add a simple text link or graphical banner to your site, and when your visitor clicks on it and orders from us, you earn $25! See Referrals or Affiliates for more details.
3. Can I send mail from my domain name address?
Yes - this service is called SMTP server, and every One World account supports this. Many hosting companies do not offer SMTP, even with plans costing 2-3 times as much. One World Hosting supports professional-looking email addresses that you can send from - "you@yourdomain.com". Check Setting Up Email for details on how to configure a number of popular email programs to use this service.
4. If I don't have a credit card, how can I sign up?
We do take checks, you'll need to call us to set up your account, or print out our order form, fill it out and mail along with a check to the following address.
 Please Note: Check pay is only available when paying annually (1 year in advance).
One World Hosting
P.O. Box 880
Worthington, OH 43085
PayPal is a new option for payment at One World Hosting. PayPal is an easy, safe way to send (and receive) money from a checking account. For more information, take a look at PayPal Details.
5. Are there limits to the "hits" or traffic / bandwidth my site can get?
One World Hosting accounts come with the following bandwidth per month:
- Standard - 15000 megabytes (15 GIGS)
- Professional - 20000 megabytes (20 GIGS)
- Developer - 25000 megabytes (25 GIGS)
- Commerce - 30000 megabytes (30 GIGS)
 Bandwidth usage is a simple equation - number of visits times information sent in each visit. Since the average web page is about 50K in size, 15G equals roughly 300,000 page downloads a month! Larger files will increase traffic usage, but 15G bandwidth provide enough capacity for 99.9% of all web sites on the Internet, and if your site is becoming the next Yahoo, it's easy and inexpensive to add more capacity. You can view your account bandwidth/transfer usage anytime by going to the account control panel and viewing the Resources area on the left side. Note: measurements are made in MB, a gig is one thousand megs, so in the resources shown above 4985.6 = 4.9 gigs free, or still available.
6. Do you support FrontPage? Dreamweaver? NetObjects? others?
Every One World Hosting account supports FrontPage 2000/2002/2003. Specifically we support the "FrontPage extensions" that you need to use FrontPage with a web site. Check MS FrontPage for details on using this tool. We also support every other major web development tool, including Dreamweaver, NetObjects, GoLive, Netscape, and many more. See Uploading Your Site for details and screen shots for using each of these tools.
7. What are your "uptime" statistics?
Over the last 6 month reporting period our servers have been up an average of 99.95%. If your site is down and it's our fault we'll work on it promptly, and get you back in business asap. If the problem is your fault we'll try and fix it, and then let you know what we did and how you can avoid the problem the next time!
8. What type of servers do you have? Do you support ASP?
We use Apache servers running on the Linux operating system. All of our servers have a superior connection to the Internet backbone - your site will publish faster with a One World account than with nearly any other servers available (at any price!). For all the details check out our Server Configuration section.
We do now support Active Server Pages as well - see ASP at OWH for more information. In addition, every One World account supports CGI/Perl in your own, ready-to-go cgi-bin, and PHP4 - a powerful yet simple scripting language similar to ASP (in some ways better as it was designed specifically for use with the MySQL database). Check out the CGI/PHP Programming section at Support for tutorials, links, and sample code.
9. Free domain name? What's the catch?
There really is no catch, here's how it works: when you buy a host account from us and pay for a year in advance, you get two great deals. First you get a 20% discount - so a $14.95 paid annually at $145 works out to $12.08 a month - 20% off. The second, and even better deal is the free domain name (sorry! new domains only) - pre-pay your hosting annually and we'll pay your new domain registration fee for one year. Renew your hosting for another year and we'll pay the domain name registration fee again (after you confirm the desire to renew the domain for another year) - for as long as you're a One World customer.
NOTE: the free domain name offer applies only to new .com .net and .org names.
10. Do you support subdomains?
One World offers "subdomains" in two flavors:
1. Full accounts. Just go to the Add Discount Hosting button in your Control Panel, and add a new account of the form "whatever.yourdomain.com" - be sure to select "Don't register me" for the name - it's done internally. The new account that will be created will be just like any other resold account - same great discount, same full slate of services and capabilities, unique username/password access - everything except there will be no domain name fee.
2. Sub accounts. In this subdomain flavor, "sales.mydomain.com" will actually point to "mydomain.com/sales". To request this kind of subdomain arrangement you must first create the folder(s), create a basic index.html page within the folder, and then let us know the name of the folder. Open a Support Ticket
note: subdomain redirects of this kind are designed for the convenience of our customers rather than for reselling individual folders to third parties. Access to these "subdomains" is available only with the master account username and password. One World will create up to 5 of these type subdomains per account - no charge. Subdomains of this form are for naming/navigation conventions only - they do not have full account capabilities like email, counters, cgi-bins, etc.
For more Frequently Asked Questions take a look at Top 10 Problems and Solutions
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